Our Returns and Refund Policy

We accept bikinis purchased from in new condition with tags and liners in tact for a store credit. Return shipping is at customer expense. Please note sale items are final sale are not eligible for return. Sale also items include items purchased with a discount and are not eligible for return. For sanitary reasons please try on swimwear over your underwear and that the following is met:

  • Unworn items must be returned within 14 days of delivery date
  • Unworn items must have hygiene sticker in place and all swing tags attached, and must be in perfect resale condition
  • Unworn items must be returned in original Zettii bag

Orders & shipping

Do you offer refunds?

Under normal circumstances we do not offer refunds. If you find a full priced item from our store isn't fitting quite right, we are more than happy to offer an exchange by issuing you a store credit via email to the value of your swimwear, this does not include original shipping charges.

How soon do I get store credit?

Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 3 business days.

Are there any shipping costs?

Yes, standard shipping rates apply to all orders.

Can I still change my order?

Please contact us at zettii.llc@gmail.com to change orders.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to zettii.llc@gmail.com and we will contact the shipping company.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.